Return policy

What is the deadline for making returns?
You can return products up to 14 days after receiving your order.

What are the conditions for accepting returns?
We only accept returns on products that are in their original, unopened packaging. Make sure the product is in condition to be resold.

What should I do if I want to return a product?
To start the return process, please contact our customer service providing details about your order and the reason for the return. We will provide you with additional instructions.

How long does it take to process a return?
Once we receive the returned product and verify that it meets our return conditions, we will process the refund. The refund will be processed through the same payment method used for the original purchase. Please note that the deadlines for reflecting the refund may vary depending on your financial institution.

Who covers the return shipping costs?
Shipping costs associated with the return will be the responsibility of the customer. We recommend using a tracked shipping service to guarantee delivery.

What happens if the product is damaged or defective?
If you receive a damaged or defective product, please contact our customer service immediately. We will study your case and look for the best possible solution.

Can I return personalized or sale products?
Unfortunately, we do not accept returns on personalized products or sale or clearance products unless they are damaged or defective.